Western Governors University (WGU) HRM3200 C234 Workforce Planning: Recruitment and Selection Practice Test

The optimal choice for leading the creation and management of a conflict-resolution program at Cozi Security is senior leadership. This is primarily due to several strategic and organizational reasons.

Senior leadership typically has a comprehensive understanding of the organization’s vision, values, and mission. They are positioned to set the tone for the culture of the organization, which includes how conflicts are approached and resolved. By spearheading the conflict-resolution program, senior leaders can ensure that it aligns with the overall goals and helps promote a supportive and collaborative workplace environment.

Additionally, leadership can provide the necessary resources and support to develop and implement effective conflict-resolution strategies. They play a critical role in communicating the program’s importance to all employees, fostering a culture of openness and trust where conflicts can be addressed constructively.

While the involvement of other groups, such as the HR Department or middle management, is essential in the operational aspects of conflict resolution, the strategic direction and commitment to the program's success must come from senior leadership to effectively drive change within the organization.